How the Headlight Problem Starts
Owners have experienced the problem for the first time in many different ways. Some say one headlight turns off randomly, while other have reproted both going off at the same time. Every now and again turning the lights off and on again will fix the problem, but when you’re driving 70mph down a dark highway you don’t want to have to keep your fingers crossed that the lights will come back on. Here’s some individual accounts from drivers over at CarComplaints.com.
“Absolutely ridiculous that a recall has not been submitted for this problem. Having your lights turn off while driving at night on the interstate doesn’t constitute a safety hazard?! I love my Prius, but this issue is extremely annoying and even more dangerous.” — SV, Madison, WI
“Right headlight went out sporadically, sometimes it worked, sometimes it didn’t. Dealer replaced under warranty, but it is a $330 dollar bulb. Six months later, SAME THING, right headlight would work when I first turned light on, but then would go out. ”I asked dealer to check for a short circuit. They claimed that they did and it was a bad bulb. This time, no warranty so I had to pay $330 for the bulb and another $50 to install. Less than 2 weeks after that, now my LEFT bulb is doing the same thing. I am going to call Toyota and complain.” — Rita P, Canton, MI
Complaints target the vehicle’s second generation (2004-2009)
Any Chance of a Recall?
The NHTSA started investigating the issue in 2009 after receiving over 650 complaints, but the agency concluded that most defects only affected one headlight which should be sufficient enough to travel safely to a service facility.
A Class Action Lawsuit
Early 2011 roughly 220,000 Priuses were included in a tentative settlement of a class-action lawsuit. The suit claims that a defect causes sporadic headlight functionality while driving and that Toyota knew of the problem and concealed it. Toyota agreed to the settlement but denied any defect with the headlights or any wrongdoing.
The warranty on the headlights would be extended to five years or 50,000 miles from three years or 36,000 miles under the proposed settlement. According to an article on the class-action lawsuit on NYTimes.com: “Owners of high-mileage vehicles might not need the coverage, as the problems tended to occur between 20,000 and 50,000 miles”.
If you own a 2006–2009 Prius, contact Toyota for more information.
Actions You Can Take
This step is crucial, don't just complain on forums! The sites below will actively manage your complaints and turn them into useful statistics. Both CarComplaints.com and the CAS will report dangerous trends to the authorities and are often called upon by law firms for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.
Step 1: File Your Complaint at CarComplaints.com
CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases. Add a Complaint
Step 2: Notify the Center for Auto Safety
The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits. Notify the CAS
Step 3: Report a Safety Concern to NHTSA
The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues. Report to NHTSA
Codenamed XW20, the second generation Prius was completely redesigned with additional space and a bump in MPG. XW20 vehicles were first released in 2003, so no word on why those earlier vehicles don’t have as many HID complaints. ↩